Refund policy
Thank you for shopping with Life Pro Solution. We want you to be happy with your purchase. If you are not completely satisfied with an item, this Return and Refund Policy explains your options for returning products and requesting a refund.
1. 14-Day Returns
If you are a consumer in the UK, you generally have the legal right to cancel an online purchase within 14 days of receiving your goods, without having to provide a reason, subject to certain legal exceptions.
To exercise your right to cancel, you must contact us within the applicable 14-day cancellation period.
After notifying us that you wish to cancel, you should return the goods within the required timeframe.
2. How to Request a Return
To request a return, please contact us at:
Email: multiplexstore01@gmail.com
Please include:
- Your full name;
- Your order number;
- The product(s) you wish to return;
- The reason for the return, if applicable.
We will provide you with instructions on how to return your item.
Please do not send products back to us without contacting us first, as this may delay the processing of your return.
3. Condition of Returned Items
Items should be returned in their original condition and, where reasonably possible, in their original packaging.
You may inspect goods in the same way you would reasonably be able to inspect them in a physical shop.
However, if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functionality, we may be entitled to make a deduction from your refund where permitted by law.
4. Return Shipping Costs
If you are returning an item because you have changed your mind or are exercising your legal cancellation right, you may be responsible for the direct cost of returning the goods, unless we have agreed to cover the cost or the goods are faulty, damaged, incorrect, or not as described.
If you receive a faulty, damaged, or incorrect product, please contact us before returning it so that we can provide appropriate instructions.
5. Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or is not the product you ordered, please contact us as soon as possible at:
Email: [Insert customer service email address]
Please provide your order number and, where appropriate, photographs showing the problem.
Your statutory rights under UK consumer law are not affected by this policy.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, or refund in accordance with applicable law.
Where a product is confirmed to be faulty, damaged, or incorrect, we will work with you to resolve the issue in accordance with your legal rights.
6. Refunds
Once your return has been received and processed, we will confirm whether your refund has been approved.
Where a refund is due, it will normally be issued to the original payment method used to place the order.
When you exercise your legal right to cancel an online order, we will generally refund the payments we have received from you, including the standard delivery charge you originally paid.
If you selected a more expensive delivery option than the least expensive standard delivery method we offered, we may only be required to refund the cost of the least expensive standard delivery option.
Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Your payment provider or bank may take additional time to process the refund and make the funds available to you.
7. Non-Returnable Items
Certain products may not be eligible for return where permitted by UK law.
This may include:
- Products made to your specifications or personalised for you;
- Sealed products that are not suitable for return for health or hygiene reasons where the seal has been broken;
- Products that are liable to deteriorate or expire quickly;
- Other products that are exempt from cancellation rights under applicable law.
If you are unsure whether your item can be returned, please contact us before sending it back.
8. Exchanges
We do not currently guarantee exchanges.
If you would like a different product or variant, you may need to return the original item for a refund and place a new order.
This does not affect your statutory rights where a product is faulty, damaged, or not as described.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it, please:
- Check your bank account or payment provider;
- Contact your card provider or bank;
- Allow additional processing time where applicable.
If you have completed these steps and still cannot locate your refund, please contact us at [Insert customer service email address].
10. Sale Items
Sale and promotional items are subject to the same statutory consumer rights as full-price items.
A discount or sale price does not remove or reduce your legal rights if a product is faulty, damaged, misdescribed, or otherwise does not meet the requirements of UK consumer law.
11. Gift Purchases
If an item was purchased as a gift, any refund will normally be issued to the original payment method used to make the purchase.
12. Your Statutory Rights
Nothing in this Return and Refund Policy is intended to limit or exclude your legal rights as a consumer.
Your rights under applicable UK consumer protection laws remain unaffected.
13. Contact Us
If you have any questions about returns or refunds, please contact us:
Life Pro Solution
Email: Multiplexstore01@gmail.com
We will aim to respond to your enquiry as soon as reasonably possible.