Terms of Service

Last updated: 26 July 2026

Welcome to Life Pro Solution. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, or placing an order with us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Us

This online store is operated by Life Pro Solution.

Business name: Life Pro Solution
Business address: [Insert your business address]
Email: [Insert customer service email address]
Company number (if applicable): [Insert company number]

If you have any questions about these Terms of Service, please contact us using the details above.

2. Our Products

We aim to provide accurate descriptions, images, and information about all products available in our store.

However, colours and appearance may vary slightly depending on your device or screen settings. We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

All products are subject to availability.

3. Prices and Payment

All prices displayed on our website are in pounds sterling (£) unless otherwise stated.

We reserve the right to change product prices at any time. Any price change will not affect an order that you have already placed and that we have accepted.

Where applicable, delivery charges and any other additional costs will be clearly displayed before you complete your purchase.

Payment must be successfully received before an order is processed.

4. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the products selected by you.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where, for example:

• A product is unavailable;
• There is an error in the product description or price;
• We suspect fraudulent or unauthorised activity;
• We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after you have paid, we will provide a full refund of the amount paid for the cancelled order.

5. Delivery

We aim to dispatch orders within the estimated timeframe stated on our website or at checkout.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, severe weather, or other unforeseen events.

We will not be responsible for delays caused by circumstances outside our reasonable control, although we will make reasonable efforts to assist you in resolving delivery issues.

If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible.

6. Your Right to Cancel

If you are a UK consumer purchasing online, you may generally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to certain legal exceptions.

If you wish to cancel an order under this right, please contact us within the applicable cancellation period.

After notifying us that you wish to cancel, you must return the goods within the applicable legal timeframe.

Unless the goods are faulty, damaged, incorrect, or we have agreed otherwise, you may be responsible for the direct cost of returning the goods.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Refunds will be made using the original payment method, unless otherwise agreed.

7. Returns

We offer a 14-day return period for eligible purchases.

To request a return, please contact us at [Insert customer service email address] with your order number and details of the item you wish to return.

Returned products should be in their original condition, with original packaging where reasonably possible.

Certain products may be excluded from return where permitted by UK law, including items that are personalised or made to your specifications, and sealed products that are not suitable for return for health or hygiene reasons if the seal has been broken.

Nothing in this Returns Policy affects your statutory rights as a UK consumer.

8. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, or not what you ordered, please contact us as soon as possible.

Your statutory rights under UK consumer law are not affected by these Terms of Service.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, or refund in accordance with applicable law.

We may ask you to provide photographs or other information to help us assess the issue.

9. Refunds

Where you are entitled to a refund, we will process it in accordance with applicable UK consumer law and our applicable returns policy.

Refunds will normally be made to the original payment method.

The time it takes for a refund to appear in your account may depend on your bank or payment provider.

10. Prohibited Use

You agree not to use our website:

• For any unlawful or fraudulent purpose;
• To violate any applicable laws or regulations;
• To interfere with or disrupt the operation or security of our website;
• To attempt to gain unauthorised access to our systems;
• To submit false or misleading information;
• To reproduce, copy, or exploit our website or content without permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms of Service have been breached.

11. Intellectual Property

Unless otherwise stated, all content on this website, including logos, branding, text, images, graphics, and other materials, is owned by or licensed to Life Pro Solution.

You may not reproduce, distribute, modify, copy, or commercially exploit our content without our prior written permission.

12. Third-Party Services

Our store may use third-party services, including payment providers, delivery companies, analytics services, and other technology providers.

Your use of third-party services may also be subject to the terms and privacy policies of those third parties.

We are not responsible for the content, policies, or practices of third-party services that we do not control.

13. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

14. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by events beyond our reasonable control.

Such events may include natural disasters, severe weather, strikes, interruptions to transport or delivery services, power failures, internet disruptions, government actions, or other unforeseen circumstances.

Where possible, we will notify you of significant delays and take reasonable steps to minimise their impact.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed as described in our Privacy Policy.

You can find our Privacy Policy here:

[Insert link to Privacy Policy]

16. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

The Terms that apply to your order will be the Terms in effect at the time you place your order, unless we are required by law to make a change that applies retrospectively.

17. Governing Law

These Terms of Service are governed by the laws of England and Wales, unless you live in another part of the UK and applicable consumer law gives you the right to rely on the laws of your place of residence.

Any disputes will be subject to the jurisdiction of the relevant courts, subject to your legal rights as a consumer.

18. Contact Us

If you have any questions about these Terms of Service, an order, or a product, please contact us:

Life Pro Solution
Email: multiplexstore01@gmail.com

We will aim to respond to customer enquiries as soon as reasonably possible.