Shipping policy

Thank you for shopping with Life Pro Solution. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or UK public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your delivery information and, where available, tracking details.

2. Delivery Locations

We currently deliver to:

United Kingdom

If you are unsure whether we can deliver to your location, please contact us before placing your order.

3. Delivery Times

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been agreed.

Delivery may take longer during busy periods, holidays, promotional events, or due to circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs will be displayed at checkout before you complete your purchase.

We reserve the right to change shipping prices from time to time. Any shipping cost displayed at checkout will apply to the order you place.

5. Tracking Your Order

Where tracking is available, tracking information will be provided to you by email after your order has been dispatched.

Please allow some time for tracking information to become active after your order has been handed to the delivery carrier.

If you have not received your tracking information or believe there may be an issue with your delivery, please contact us at:

6. Delivery Delays

We aim to deliver orders within the estimated delivery timeframe.

However, delivery delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Courier or postal service delays;
  • Severe weather;
  • Strikes or industrial action;
  • Public holidays;
  • High demand or seasonal periods;
  • Transport disruptions;
  • Incorrect or incomplete delivery information;
  • Other unforeseen circumstances.

If your order is delayed, we will make reasonable efforts to assist you in locating your parcel and resolving the issue.

7. Incorrect Delivery Information

Please ensure that your delivery address is correct and complete before placing your order.

If you provide an incorrect or incomplete address and your order is returned to us, please contact us as soon as possible.

Additional delivery charges may apply if the order needs to be sent again due to incorrect information provided by you.

We cannot guarantee that an address can be changed after an order has been dispatched.

8. Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at:

[Insert customer service email address]

Please provide your order number so that we can investigate the delivery with the relevant delivery provider.

If tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to check with household members, neighbours, or the designated safe place before we investigate the matter further.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of:

  • The damaged product;
  • The packaging;
  • The shipping label.

This information may help us investigate the issue with the delivery provider and arrange an appropriate resolution.

Your statutory rights as a UK consumer are not affected by this policy.

10. Products That Arrive Faulty or Damaged

If a product arrives faulty, damaged, or is not what you ordered, please contact us.

We will work with you to resolve the issue in accordance with your rights under applicable UK consumer law.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, or refund.

For more information, please see our Return and Refund Policy.

11. Delivery Responsibilities

Once your order has been dispatched, the delivery provider is responsible for transporting the parcel to the delivery address provided.

However, this does not affect your statutory rights as a consumer.

We remain responsible for ensuring that your order is delivered within the timeframe required by applicable UK consumer law, unless you have specifically agreed otherwise.

12. International Shipping

We currently only offer delivery within the United Kingdom.

If we introduce international shipping in the future, this policy will be updated to include information about international delivery charges, estimated delivery times, customs duties, taxes, and any other applicable fees.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

Life Pro Solution
Email: multiplexstore01@gmail.com

We will aim to respond to your enquiry as soon as reasonably possible.